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Sprinkler Warehouse Cancellation of Orders:

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available or out of stock.
  • Difficulty in processing your payment information.
  • Cannot ship to address provided.
  • Duplicate order was placed.
  • Cancelled due to a customer request.
  • For orders over $150, we verify cardholder information. If we cannot reach you using the contact information you've provided us with, your order will be cancelled.

If your order is cancelled, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact a Customer Service Specialist at (713) 856-5776 for a recommendation.

Customer Cancellation of Orders:

Orders accepted by Sprinkler Warehouse (SW) may be cancelled by Purchaser only upon written consent of SW.

If you contact Sprinkler Warehouse and request that your order be cancelled before it leaves our warehouse (before UPS picks it up), Sprinkler Warehouse will cancel your order and provide you with a full refund in the amount of your purchase. You must either speak with a Sprinkler Warehouse representative directly, or you must receive a return Email acknowledging your request for order cancellation before your order ships.

Once your order ships, if you would like to cancel your order you will need to follow our 30-Day Money Back Guarantee policy procedures for returned items.

For cancellation of orders consisting of special order items, bulk quantity orders, large orders, or for orders cancelled in a manner not consistent with our cancellation policies the following applies:

In the event of cancellation, and without limiting any other remedy which SW may have in law or in equity as a result of such cancellation, Purchaser shall pay to SW reasonable cancellation charges, including but not limited to freight, handling, storage and administrative, which shall include all expenses then incurred and commitments made by SW.



Credits and Refund Policy

You can expect a refund in the same form of payment originally used for purchase within 10-15 business days of our receiving your returned product. Please note that business days are Monday-Friday, excluding federal holidays within the United States. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. Otherwise, refunds will be credited the full purchase price, minus the actual shipping charges incurred in initially shipping the item to you.

Please allow up to 10-15 business days to process your return from the time it reaches our Returns Department Warehouse. All credit requests will be handled within 15 business days, but please note that it may take your credit card holder up to 30 days to apply your credit. Please note that we have no control over how long the credit card company takes to credit the refund to your account after we submit the data to them, but we do whatever we can to expedite the process.

Please review our Return Instructions
before returning an item to Sprinkler Warehouse.

30-Day Return Policy - No Questions Asked!

Customer satisfaction is our top priority. As one of the Internet's largest online sprinkler warehouses, every transaction must result in a pleasant, convenient and successful shopping experience. If it is not, we are happy to offer a refund on the return of any purchase within 30 days of the shipment date.

Within 30 days, if for any reason you are not satisfied with your purchase from Sprinkler Warehouse, you may return the item for a full credit on the purchase price (minus shipping charges) - No Questions Asked! The shipping date is available in your My Account history.

We will make every effort to provide you with the support to help troubleshoot any problems you may have with products purchased at Sprinkler Warehouse. You can buy with the confidence that if you have selected the wrong product, or the product does not perform to your expectations, you may return it for full credit on your credit card (minus shipping charges), within 30 days.

Please review our Return Instructions
before returning an item to Sprinkler Warehouse.


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