Defective, Damaged, or Incorrect Products
We strive to ensure all of the items we send out of our warehouse are sent secured in their package and that each order is correct. Should something happen, please follow these steps to ensure success in your return process.
- Defective Products
To return a product that was defective from the manufacturer, please contact our customer service department within 14 days of your delivery. We will send you a prepaid return shipping label and ship you a replacement order for the affected item(s).
- Damaged Products
To return a product that was damaged upon receiving your delivery, please contact our customer service department within 14 days of your delivery. We will send you a prepaid return shipping label and ship you a replacement order for the affected item(s).
- Incorrect Products
To return a product that was incorrect on your order, please contact our customer service department within 14 days of your delivery. We will send you a prepaid return shipping label, and once we receive the item, you will be issued a replacement. We will immediately ship the incorrect item to you, free of charge.
Quality Process Control
Every Sprinkler Warehouse order is double-checked by two separate people before it leaves our warehouse. We are careful to make sure that every order is correct. That is our goal with every order that comes through SprinklerWarehouse.com.
In the incredibly unusual event that an item is missing from your order, contact customer service within 14 days of receiving your order.
Returning Incorrect Orders
If you receive an incorrect item in your shipment due to an error on our part, contact Customer Service as soon as possible. We will send you a prepaid return shipping label, and upon receipt of the product, we will issue you a refund or a replacement product, according to your specification.
All refunds will be credited to the credit or debit card or PayPal account originally used to purchase the product. You will be refunded the purchase price of the product, minus any shipping charges Sprinkler Warehouse incurred when initially shipping the product to you.
Full refunds, including the original shipping cost, are issued for returns of defective products, products that were damaged during the shipping process, or incorrect products.
Note: We are not liable for lost or untraceable return packages that you ship back to us.
You must submit tracking numbers for every package shipped to our returns department by emailing us at email@example.com, calling 281-500-9800, or via Live Chat.
Please allow 2-3 business days to process your return from the time it reaches our Returns Department. Please note that it may take your credit card company up to 30 days to apply for your credit.
If you received a discount for ordering multiple items, returning one or more of those items may void that discount.
Sprinkler Warehouse is not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative when you contact us for an RMA.
We stand by the high quality of the products we sell. All products purchased from Sprinkler Warehouse carry full warranties as set forth by the manufacturers. If an item you purchased from Sprinkler Warehouse becomes faulty under warranty, we want to help you fix the problem. Ship the item to us and we will work with you and the manufacturer to ensure a satisfactory outcome.
Most manufacturers have a limited warranty that does not extend to any products that have been damaged because of an accident, misuse, abuse, service, or modification by anyone.
Except as expressly set forth above, no other warranties are expressed or implied, including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose, and Sprinkler Warehouse expressly disclaims all warranties not stated herein. In the event that the product is not free from defect as warranted above, the purchaser's sole remedy shall be as provided above. Under no circumstances will Sprinkler Warehouse be liable to the purchaser or any user for any damages, including the incidental or consequential damages, expenses, lost profits, lost savings, or other damages arising out of the use or inability to use the product.
Once we receive the item sent for warranty repair, we will have the manufacturer inspect it.
If the manufacturer finds the repair is covered under warranty, the item will be repaired by the manufacturer and returned to the customer, or Sprinkler Warehouse will send you a replacement. Item repair or replacement is determined by the manufacturer's warranty policy. The customer will be responsible for return shipping charges. After 30 days, if we are unable to obtain payment for the return shipping fees the item(s) will be considered abandoned and will be disposed of by Sprinkler Warehouse.
If the manufacturer finds the item is not defective, Sprinkler Warehouse will notify the customer that the item repair is not covered under the manufacturer's warranty and ask the customer if they would like to have the item returned or disposed of. The customer will be responsible for return shipping charges. Items left with Sprinkler Warehouse for more than 30 days after the customer has been notified that the item is not covered under the manufacturer's warranty, will be considered abandoned and will be disposed of by Sprinkler Warehouse.
Important: For all warranty items the customer will be responsible for shipping charges to Sprinkler Warehouse and back to the customer.
Orders Canceled by Sprinkler Warehouse
At Sprinkler Warehouse we do everything we can to make sure that your order ships quickly and correctly. Under some circumstances, we will need to cancel an order. A customer service representative will always contact you before canceling an order. Circumstances that may lead to order cancellation include:
- Payment Declined
If for any reason we are unable to process your payment information, we will contact you and give you the option of providing alternative payment information (i.e. a different credit card), or canceling your order.
- Invalid Shipping Address
If you provide an invalid shipping address, we will contact you and confirm the correct address. We now ship to P.O. boxes; however, this typically takes 10-15 days, so we highly recommend shipping to a physical address. See our Shipping Policy for details.
- Duplicate Orders
We frequently receive duplicate orders. Sometimes customers intentionally place duplicate orders and sometimes duplicate orders happen by error. Therefore, we always call to confirm a duplicate order before processing the order. We will simply confirm that you meant to place duplicate orders or cancel the duplicate order if it was placed in error.
Orders Cancelled by the Customer
If for any reason you decide to cancel your order, contact Customer Service immediately. Because we offer same-day shipping, we are not always able to cancel orders before they ship out. The sooner you contact Customer Service to cancel an order, the more likely it is we will be able to cancel it for you. If we are able to cancel your order before it is shipped out, you will receive a full refund, including shipping fees.
If the order is shipped before you contact Customer Service, we won't be able to cancel it. However, you can return it, following the applicable Product Return steps above.
We work hard to make sure that you are happy with every Sprinkler Warehouse purchase. If you have any questions or concerns about our policies or your order please contact customer service by phone at 281-500-9800, chat at www.sprinklerwarehouse.com, or email at firstname.lastname@example.org.
Out of Stock Items
We are proud of our large warehouse stock. Most of the items we sell are in stock and ready to ship 99% of the time. However, due to high demand, there are times when popular items are briefly out of stock. In line with our commitment to ship every order as quickly as possible, if an item you order is out of stock, we will first check with the manufacturer to verify we can drop ship the item directly to the customer as long as it ships out the same day. If it cannot ship the same day from the manufacturer, we will contact you right away. You will have the option of:
- Having the rest of your order shipped immediately, and the out-of-stock item shipped as soon as it becomes available.
- Having your entire order held until the out-of-stock item is available, and then having everything shipped together.
- Removing the item from your order.