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Shipping Policy

Shipping Policy

Sprinkler Warehouse® has the fastest shipping in the industry and low shipping rates. All East Coast orders placed before 4:30 p.m. Eastern Standard Time are shipped today. All Central and West Coast orders placed before 3:30 p.m. Central Standard Time are shipped today.

*Select items may not be available for 3-day shipping and will be noted on the product webpage.

Most orders over $74 qualify for FREE SHIPPING*

Orders must total more than $75.00 before taxes and shipping.
Sprinkler Warehouse® reserves the right to choose shipping method*
Orders must be shipped within the continental United States*
Select products may not qualify*.

*Sprinkler Warehouse® reserves the right to split up orders and use multiple methods on the same order to save on shipping costs. Methods may include USPS, FedEx®. Sprinkler Warehouse® reserves the right to change shipping methods without prior notification.

*Alaska, Hawaii, Puerto Rico and other U.S. territories outside the contiguous 48 states do NOT qualify for free shipping.

This offer is for a limited time only. Sprinkler Warehouse® reserves the right to modify or discontinue this free shipping offer at any time. If a shipping charge does apply for your order, the charge will appear in your basket at checkout.

*Items that may not qualify for free shipping, include but are not limited to, Select Poly Tubing, Select Valve Boxes, Select Irrigation Wire, Dekorra Products, Traveling Sprinklers, Munro Pumps, RTS Rain Barrel Products, Backflow Cages & Enclosures. Sprinkler Warehouse® reserves the right to change qualifications at any time.

Getting Your Order On Time

If you need to receive your order before a specific date, please carefully consider the FedEx® transit times and shipping options.

If you place your order before 3:30 p.m. Central/4:30 p.m. Eastern Standard Time Zone, Sprinkler Warehouse® will ship your order the same day. (Some exceptions apply, this is to include, but not limit shipping time frames due to unforeseen circumstances or otherwise.) At Sprinkler Warehouse® we take pride in our warehouse stock. Most of the items we sell are in stock and ready to ship 99% of the time. However, due to high demand, there are times when popular items may be out of stock. Should this occur, it may take 3 to 5 business days for your order to ship. If this occurs, your order will be held until all items are available.

Orders placed on Friday after 3:30 p.m. Central/4:30 p.m. Eastern Standard Time Zone or on weekends will be shipped the following business day. (Note, even these orders fall under the criteria of delay release due to unforeseen circumstances or otherwise.)

Domestic Shipping Times and Options

Choose your shipping method carefully. FedEx® shipping times begin once the shipment is picked up from Sprinkler Warehouse®. Learn more about FedEx® shipping options before you place a time-sensitive order.

FedEx® Standard Overnight (1 Day) (Delivers Monday - Friday) next-day delivery by 4:30 p.m. to almost every address in the U.S.
FedEx® Priority Overnight (1 Day) (Delivers Monday - Friday) next-day delivery by 10:00 a.m. to almost every address in the U.S.
FedEx® 2Day (2 Day Air) (Delivers Monday - Friday) delivery by second business day by 4:30 p.m.
FedEx® Express Saver (3 Day Air) (Delivers Monday - Friday) delivery by third business day by 4:30 p.m.
FedEx® Economy Envelope (Estimated 2-3 Business Days) (4 lbs. or less)
FedEx® Home Delivery / FedEx® Ground (4 Days or less) (Delivers Monday - Saturday)
USPS® Economy Envelope (Estimated 3-5 Business Days) (1 lb. or less)
FedEx® International Economy

FedEx® 2Day (2 Day Air) - (Estimated at 2 - 4 days)
Intra-Alaska shipments are not guaranteed
Deliveries to remote locations in Alaska may take an additional 1-5 days

FedEx® International Economy
Puerto Rico and any other U.S. Territories that are available through the FedEx® International Economy shipping will be shipped via FedEx®.

Sprinkler Warehouse® is unable to offer International Shipping at this time.
Note: We now accept Canadian credit cards. However, we only ship within the United States. Many of our customers in Canada make use of our free shipping on orders over $149 to ship to northern U.S. cities and arrange shipment from there.

For orders exceeding $500, FedEx® will require a signature upon delivery. If your order is over $500, you will need to arrange for someone to receive the order in person.

Shipments leave our warehouse in perfect condition. Orders damaged in transit are covered under FedEx®'s insurance policy. We will help you through the process of replacing damaged goods.

If your order is damaged in transit:

You must file a claim with Sprinkler Warehouse®.
We will certify the damage and advise you regarding your claim.
Sprinkler Warehouse® will replace damaged items immediately and send return labels for damaged items.

Sprinkler Warehouse® In-store Pickup

In-store Pickup is as easy as 1, 2, 3. Buy online and get FREE in-store pickup in 30 minutes. Shop thousands of items online, eligible for in-store pickup at SprinklerWarehouse.com, and pick it up at our store within 30 minutes of the order.

Step 1 - Place your order
Step 2 - Receive Email Confirmation
Step 3 - Pick Up Order at Sprinkler Warehouse®

How does the in-store process work?

When you order online or call in an order, you can choose FREE in-store pickup. This option allows you to have your order pulled and ready for you within 30 minutes of your purchase.

How soon will my order be ready for pick up after I ordered it online or call it in?

Your order will be ready within 30 minutes from the time you order it.

Where should I go to pick up my order once I arrive at the store?

Once you have arrived, please go to the front desk where a Customer Service Representative will assist you in picking up your order and even answer any questions you may have (including how to replace or install your sprinkler system part(s).

Once my order is ready, how long will it be available for pickup?

Your item will be available for two weeks. Customer Service Representatives will monitor during those two weeks and be in contact with you. After the two weeks, if you have not picked up your item, your order will be canceled and the purchase price refunded back to you using the same payment method used to purchase the product(s). For more information about refunds, please see our return policy.

What if I can’t pick up my order at Sprinkler Warehouse® and need someone to pick up my order for me?

If you can not pick up your order and need to have someone else pick it up for you, please either use the comment box on the check page to enter the person’s first and last name who you are authorizing to pick up the order for you or contact us at the following number 281-500-9800 to notify us who you will authorize to pick up the order. In either case, the person picking up the order will need a copy of the order receipt and a photo ID.

What if I need to cancel my order?

Canceled orders follow the same procedure as stated in our return policy.

What if I need to return an item(s) that I ordered?

Returns follow the same procedure as stated in our return policy.

FedEx SameDay® City

Delivery to a Business or Residence by 5:00 p.m.

If the distance to your destination is 0-45 miles than your package must be ready by noon.

Delivery to a Business or Residence by 8:00 p.m.

If the distance to your destination is 0-45 miles than your package must be ready by 3:00 p.m.

Delivery to a Business or Residence by 8:00 p.m.

If the distance to your destination is 0-45 miles than your package must be ready by 4:00 p.m.

If the distance to your destination is 0-15 miles within 3 hours of ready time.
If the distance to your destination is 16-35 miles than your package will arrive within 4 hours of ready time.
If the distance to your destination is 35-45 miles than your package will arrive within 5 hours of ready time.
If the distance to your destination is 46-60 miles than your package will arrive within 6 hours of ready time.
If the distance to your destination is more than 60 miles than your package will arrive within 8 hours of ready time.

Shipping Notes

FREE SHIPPING offer is available for a limited time only and may change at any time. Orders placed before the policy changes will receive the shipping price quoted at the time of the order.
Most other online retailers will not ship to AE, APO, AP, or FPO addresses. At Sprinkler Warehouse®, we are proud to serve our customers in the armed forces. Shipping to AE, APO, AP, or FPO addresses will be via USPS only. Regretfully, because these addresses may be located in remote areas, we cannot cover the cost of insurance and postage. Sprinkler Warehouse® ships only within the U.S.
Ordinarily, orders are shipped via FedEx® and should arrive between 1 to 4 business days from the order date depending on the shipping service you selected. Please remember, once an order leaves our warehouse it is out of our control and the carrier is responsible for any unforeseen delays in your order's arrival. Nevertheless, we will do everything we can to assist you in getting your order to you quickly. If you need help, please do not hesitate to call Customer Service at (281) 500-9800.
Unfortunately, we cannot combine multiple orders or add to orders already placed. If you want to cancel your order, please call our Customer Service specialists at (281) 500-9800. Please note that we cannot cancel your order once it has been shipped, but you may return your order after you receive it. See Return Policy.